Field manual 01 · Fluid power
A centrifugal pump is a renewal-parts annuity: seals, wear rings, bearings, sleeves, gaskets — on a clock. CrateScan puts a barcode on every renewal part you ship, so the tech standing at the pump can re-order it before the drip pan fills.
Typical intervals — every one of these is a re-order your customer will place somewhere. Make it your portal.
| Part | Why it comes back | Typical interval |
|---|---|---|
| Mechanical seal kits | Dry running, process upsets, normal face wear | 6–18 mo |
| Impeller wear rings | Clearance opens, efficiency drops | 12–24 mo |
| Bearings & isolators | Lubrication failure, misalignment | 12–36 mo |
| Shaft sleeves | Packing or seal fretting | 12–24 mo |
| Gaskets & O-ring kits | Every teardown, no exceptions | Each rebuild |
| Couplings & inserts | Misalignment, torque cycling | 24–48 mo |
Scenario · One weeping seal
The same event without CrateScan: a voicemail, a photo of a nameplate, two clarification calls, and a seal kit for the wrong frame size on the dock.
A mechanical seal on a process pump starts weeping. The tech finds the pump — your pump — and the CrateScan label on the seal housing.
They scan it with their phone. Your portal answers: Mechanical Seal Kit MS-150, their negotiated price, 5–7 day lead, the install bulletin attached.
Quantity 1, ship-to Plant 2, submit. A structured RFQ lands in your quote queue — part, customer, facility, contact. No voicemail transcription.
Your inside sales rep prices it and sends the quote from the dashboard.
Their purchasing issues the PO. The right seal kit ships to the right plant. Nobody played phone tag.
01
Label renewal parts at assembly. Every pump that leaves the dock becomes a storefront for the next twenty years of seal kits.
02
One portal, all your lines. Tag stock by principal and territory; quote requests route to the right inside salesperson.
03
Tag what you rebuild. When it wears again, the call comes to you — not whoever turns up first on a search.
Give them barcodes and a portal. We'll import your renewal-parts catalog with you.