Product · Platform

One system.
Two surfaces.

Your customers' techs get a portal that opens on a camera and ends in a quote request. Your team gets the dashboard that catches everything they ask for — catalog, customers, queue. No installs on either side.

Surface 01 · The customer portal

Built for someone standing at a machine

Not a webshop with a search bar. A tool for a tech with one hand free, gloves on, and a dead part in front of them. It runs in the browser, installs to the home screen, and behaves like an app — without an app store between you and your customers.

Scan-first home screen

The camera opens on launch. The fastest path from part-in-hand to part-identified — no menus first.

Search when there’s no label

Part numbers, names, plain descriptions. Same catalog, three ways in.

My Products

Frequently re-ordered parts saved one tap away. The seal kit they buy every spring doesn’t need scanning twice.

Facilities & ship-to

Multi-site customers pick the destination per request. You get clean logistics data instead of "the usual address?"

Order history & re-order

Past quote requests with status. Re-order last March’s exact line items in two taps.

Direct line to their rep

Call and email buttons wired to the sales rep you assign per account — with a default fallback.

Surface 02 · The merchant dashboard

Everything they ask for, in one queue

The dashboard is where scans become revenue: structured quote requests in, priced quotes out, and the catalog and customer records that make it automatic.

app.cratescan.com / quotes

Quote queue

#Q-2208 Seal Kit MS-150 ×1 New
#Q-2207 Bearing PB-204 ×2 Quoted
#Q-2206 Tape Head TH-50 ×1 +1 PO received

Catalog & kit builder

Items with pricing, images, documents, and barcode assignment. Define kits so a scanned assembly explodes into orderable components.

Quote queue

Every RFQ lands structured — customer, facility, line items, quantities, contact. Price it, attach notes, send. One queue, no inbox archaeology.

Customer management

Provision accounts, group them by facility, set pricing tiers, assign reps, deactivate on churn.

Branding studio

Logo, palette, contact defaults — with a live preview of the customer portal as you edit.

Barcode mapping

Print-ready labels for new parts; map the barcodes already on your products, shelves, and packaging during import.

Unknown-scan log

Every scan that doesn’t resolve is captured with its raw code — map it once and it resolves forever.

01

No app store

The portal is a progressive web app: visit the link, add to home screen, done. No IT ticket, no MDM, no version someone forgot to update.

02

Gated per customer

Every account is provisioned by you. Pricing, catalog visibility, and facilities are scoped per customer — competitors can’t window-shop your price list.

03

Structured from the start

Every request carries part, quantity, facility, and contact as data — shaped to land in an ERP or purchasing system when you’re ready to connect one.

See it with your parts in it.

Early-access onboarding includes catalog import — we set up your portal together.